Frequently Asked Questions

 

HELP,  I AM HAVING TROUBLE LOGGING IN! 

Step 1: Confirm your login credentials.

• Confirm that the email address matches the email address associated with your account. Login is case-sensitive.
• To log in to MakerJayne programs, please go to this website https://www.makerjayne.com/login 
• Enter your email.
• Enter your password.
• (If you have forgotten your password, click Forgot Password, under the sign in box.)

Step 2: If you are still unable to log in, try resetting your password from the login page. Then try logging in again.

Step 3: You may be experiencing a browser or caching issue. Try logging in from a different browser.

If you have attempted to log in with a different browser, you may want to consider clearing your browser cache. Here are a few commonly used browsers and their support guides on how to clear their browser cache:

• Using Google Chrome? Read Google's Support Guide on Clearing Cache and Cookies. 
• Using Safari? Read Apple's Support Guide on Removing Stored Cookies and Data.
• Using Firefox? Read Mozilla's Support Guide to delete browsing, search, and download history.

 

I FEEL BEHIND, WHAT SHOULD I DO? 

Remember, there is no “behind” in Blossom! Be gracious to yourself and allow yourself to go through the program at your own pace, whatever that may be. We always recommend starting with the START HERE module and going from there.

 

HOW CAN I CHANGE/UPDATE MY CREDIT CARD INFORMATION? 

• Click here for a video demonstration or follow the steps below:
• After logging in, click on your Customer Avatar in the top right corner of the page.
• Then, select Settings from the dropdown.
• Click Billing Info in the top right corner of the page.
• Click the 3 Dots to the right of the current card and select Update Card.
• Complete the prompt to enter the updated card information.
• Then, click Update Card to apply and keep the changes.

 

HOW CAN I CANCEL MY BLOSSOM SUBSCRIPTION?

• Log in to your account at https://www.makerjayne.com/login
• Click on your Customer Avatar in the top right corner of the page.
• Select Settings from the dropdown.
• Click Billing Info in the top right corner of the page.
• Depending on the payment method used to purchase the Blossom membership, you can cancel your subscription as follows:

Stripe

• Select the Cancel button.
• After you click Cancel, you will be prompted to confirm your cancelation.
• Once confirmed, you will lose access to your Blossom subscription at the end of the current billing cycle. 

PayPal

• Click Manage Subscription in PayPal
• You will then be redirected to your PayPal account in the Payments tab. If you are not logged in, you will be prompted to log in to your PayPal account.
• Click Payments in the top menu.
• Select Manage automatic payments under the "Automatic payments" section.
• Select the merchant whose agreement they want to cancel in the left sidebar.
• Click the Cancel button.
• Confirm your wish to cancel and click Cancel Automatic Payments:
• Once confirmed, you will lose access to your Blossom subscription at the end of the current billing cycle. 

You can view your canceled subscription and Blossom access end date in your MakerJayne account under Billing Information. 

 

WHY AM I HAVING TROUBLE WATCHING VIDEOS ON MY MOBILE DEVICE/SMARTPHONE?

We always suggest watching video from your home computer using Google Chrome as your browser. If you do not have a home computer, you can download the Kajabi app (this is the app that our platform is hosted on) for your smartphone.

For Android users: download from Google Play or click here

For iPhone/iPad users: download from the App store or click here

 

WHY AM I HAVING TROUBLE ACCESSING THE BLOSSOM COMMUNITY ON MY MOBILE DEVICE/SMARTPHONE?

For the best user experience, we always suggest accessing the Blossom Community from your home computer using Google Chrome as your browser. If you do not have a home computer, you can download the Kajabi Community app (this is the app that our platform is hosted on) for your mobile device.

For Android users: download from Google Play or click here

For iPhone/iPad users: download from the App store or click here